We may collect the following information when you visit our site, contact us, or book services:

• Name, email, phone number, and business info (if you fill out a contact or inquiry form)

• Project details you share with us

• Website usage data via cookies or analytics tools (like Google Analytics)

We use your information to:

• Respond to your inquiries or messages

• Provide quotes, proposals, or services

• Improve our website and user experience

• Occasionally follow up about new services or work, only if you’ve opted in.

We do not sell or rent your personal data to anyone. Ever.

We use cookies (small bits of code stored on your browser) to understand how people use our site—like what pages get visited and for how long. These cookies help us improve the site, but they don’t store any personally identifiable info.

You can disable cookies in your browser settings at any time.

We may use third-party tools (e.g., Google Analytics, HoneyBook, Squarespace forms) to help run the website or handle bookings. These tools may store or process your data under their own privacy policies.

We only use reputable platforms that are compliant with Canadian privacy regulations.

We store contact information and project-related data on secure, cloud-based platforms with appropriate security in place. Only authorized members of our team can access this data.

Under Canadian law (PIPEDA), you have the right to:

• Request a copy of any personal data we’ve collected about you

• Ask us to correct or delete your data

• Withdraw consent at any time.

To make a request, email us at hi@hilocreative.com. We’ll respond within 30 days.

We may update this Privacy Policy from time to time. When we do, we’ll change the “Last updated” date above. If the changes are significant, we’ll post a clear notice on our site.

Drop us a line at hi@hilocreative.com and we’ll be happy to clarify.